Customization & Manufacturing 

 

 Q1. Am I able to customize a piece? Can I make changes to the design?

A1.Yes, absolutely. Custom jewelry, especially custom engagement rings, are our specialty, and we would be happy to provide you with a free quote and consultation over the phone.

 

Q2. Can I get higher quality diamonds?

A2. Yes, absolutely. Please contact us for a quote.

 

Q3. Can I e-mail FirstMadam a picture of a piece to be designed?

Q4. Yes, please e-mail pictures to us at vipservice@FirstMadam.com, as well as the details of your desired piece of jewelry (metal type, size, diamond quality, width, etc.), and we will provide you with a free quote.

 

Q5. Does FirstMadam use natural diamonds?

A5. Unless it is clearly stated, all diamonds (center diamonds as well as accent diamonds) that diamonds sells are natural, untreated diamonds.

 

Q6. Does FirstMadam sell plated gold jewelry?

A6. NO, we only sell solid gold jewelry. Accept any professional test. Fake one compensate three.

 

 

 

 

 Engraving  

 

 

Q1. Do you engrave on the inside or the outside of the jewelry?

A1. The standard engraving that we offer is on the inside of the jewelry, with the exception of our signet jewelry. We can also engrave on the outside of most plain jewelry, upon request; please contact us to find out if this is possible and what the additional cost would be.

 

Q2. What type of fonts do you offer?

A2. For engraving on the inside of the jewelry, we can offer a script font upon request.

 

A3. Can I send the jewelry back for engraving?

Q4. Yes, absolutely. It's a good idea to verify that the ring fits correctly before having it engraved, as engraved items are nonreturnable.

 

Q4. How long does engraving take?

A4. For engraving on the inside of the jewelry, there is no delay as the process is done in-house prior to shipment. If you send the jewelry back to us for engraving, it typically takes about 5-7 business days to process before the ring is shipped back to you.

 

A5. What type of engraving process do you use?

Q5. For engraving on the inside of our jewelry, we use a computerized diamond tip. This provides a smooth engraving that will not irritate the finger.

 

 

 

 

 Exchanges 

 

 

Q1. How long is the warranty period? If have problem within this period, like fade the color, can I return it?

A1. Yes if have those problem within warranty period, we support return. But we will not compensate for problems caused by improper use, such as wearing with shower too often, exposure to the sun, exposure to chemicals, exposure to fire, or touching sharp objects, etc.

 

 

 

 

 Loose Diamonds 

 

 

Q1.What are the most popular diamond shapes?

A1. Round, princess and cushion are popular among our customers.

 

 

 

 

 Payment 

 

 

A1. What is your payment method?

Q1. You can pay online Trade Auurance via your credit card, TT, paypal, western union, apple pay, google pay, online transfer.

 

 

 

 

 Shipping 

 

A1. What is the shipping company you use?

Q1. We ship via the DHL,UPS and FedEx. All packages are shipped fully insured with a signature required. Our free shipping is ground shipping but expedited options are available. Please visit our shipping info page for complete information.